Frequently Asked Questions
Everything you need to know about using TripMate for road trips, campervan journeys, and shared travel planning.
What people usually ask first
Most questions come down to three things.
How do I plan the trip?
Create the route, organize days, and keep the whole structure in one place.
How do I involve other people?
Invite the group, share updates, and avoid one person managing everything alone.
How do we handle costs?
Track shared spending, understand who paid, and keep money conversations clearer.
1Getting Started
Q:How do I create my first trip?
A: After signing up, create a new trip from your dashboard, add the dates, and start building the route and main stops. You can then organize the trip day by day.
Q:Do I need to download an app?
A: No. TripMate works in the browser and is designed to be useful on both desktop and mobile.
Q:Is TripMate really free?
A: Yes. TripMate is currently free while the product is still in beta and being refined with real traveler feedback.
Q:How do I invite friends to my trip?
A: Open the trip and use the sharing or invite flow to bring in friends or family. That way the whole group can follow the same plan instead of relying on chat messages.
2Features & Functionality
Q:Can I use TripMate offline?
A: TripMate works best with an internet connection for syncing, but exported trip details can still help when you want an offline backup.
Q:How does route planning work?
A: You add the stops and TripMate helps structure the route and trip flow so it is easier for the group to understand and follow.
Q:Can I track expenses for my trip?
A: Yes. TripMate is designed to help groups track shared spending, see who paid, and keep expense conversations clearer.
Q:What's the difference between public and private trips?
A: Private trips stay visible only to you and the people you share them with. You stay in control of who can see or edit the trip.
Q:Can I export my itinerary?
A: Yes. Export is useful when you want a version of the trip to print, share, or keep accessible on the road.
3Account & Access
Q:Do I need a paid plan right now?
A: No. TripMate is currently free during beta, so you can use the product without setting up a paid subscription.
Q:Will pricing change later?
A: Possibly. If paid plans are introduced in the future, TripMate will explain the changes clearly before asking anyone to pay.
Q:How will I know if billing is introduced?
A: Any future paid plans, billing terms, or upgrade paths will be communicated clearly inside the product and on the site before they become relevant.
Q:How do I change my email or password?
A: You can manage these in your account settings through your profile and security options.
Q:Can I delete my account?
A: Yes, but account deletion is permanent and removes your data from the platform.
4Privacy & Security
Q:Is my data safe?
A: We use standard security practices to protect your data and keep trips private by default.
Q:Do you sell my data?
A: No. We do not want TripMate to depend on selling user data.
Q:Who can see my trips?
A: Your trips are private unless you decide to share them with specific people or through your chosen visibility settings.
Q:What data do you collect?
A: We collect the account, trip, and usage information needed to run and improve the product.
5Technical Support
Q:Which browsers are supported?
A: TripMate works best in current modern browsers on desktop and mobile.
Q:I found a bug. How do I report it?
A: Use the feedback flow or contact support with details about what happened and how to reproduce it.
Q:My trip isn't syncing. What should I do?
A: Start by checking your connection and refreshing. If the issue continues, sign in again or contact support with the trip details.
Q:How do I contact support?
A: Use the contact page or support email if you need help or want to report an issue.