Frequently Asked Questions
Everything you need to know about TripMate and travel planning
1Getting Started
Q:How do I create my first trip?
A: After signing up, click the 'Create New Trip' button on your dashboard. Enter basic details like destination, dates, and description. You can then start adding daily activities, routes, and more!
Q:Do I need to download an app?
A: No! TripMate is a web application that works in any modern browser. It's fully responsive and works great on phones, tablets, and desktop computers. Simply visit tripmate.es from any device.
Q:Is TripMate really free?
A: Yes! We offer a free plan that includes up to 5 trips with all basic planning features. You can upgrade to Pro for unlimited trips and advanced features like expense tracking and collaboration.
Q:How do I invite friends to my trip?
A: Open your trip, go to settings, and use the 'Invite Friends' feature. You can send invitations via email or share a special link. Friends can view or edit based on permissions you set.
2Features & Functionality
Q:Can I use TripMate offline?
A: TripMate requires an internet connection to sync your data. However, you can export your itinerary to PDF for offline viewing during your travels.
Q:How does route planning work?
A: Our route builder uses Google Maps and Mapbox to calculate driving and walking routes. Simply add locations to your itinerary, and we'll show distances, travel times, and turn-by-turn directions.
Q:Can I track expenses for my trip?
A: Yes! Pro users can track all trip expenses, categorize spending, and split costs with travel companions. See who paid what and who owes whom with automatic balance calculations.
Q:What's the difference between public and private trips?
A: Private trips are only visible to you and people you invite. Public trips can be discovered and viewed by other TripMate users (great for sharing inspiration!). You control the visibility in trip settings.
Q:Can I export my itinerary?
A: Yes! Pro users can export trips to PDF format, perfect for printing or sharing with others. The export includes your full itinerary, maps, and all important details.
3Account & Billing
Q:How do I upgrade to Pro?
A: Go to your account settings and click 'Upgrade to Pro'. Choose monthly or annual billing, enter payment details, and you're done! You'll get a 14-day free trial to test all Pro features.
Q:Can I cancel my subscription?
A: Yes, you can cancel anytime from your account settings. Your Pro access continues until the end of your billing period, then you'll be moved to the free plan automatically.
Q:Do you offer refunds?
A: We offer a 30-day money-back guarantee for annual subscriptions. If you're not satisfied, contact us within 30 days for a full refund.
Q:How do I change my email or password?
A: Go to Account Settings → Profile to update your email. For password changes, use the 'Change Password' option in security settings. You'll need to verify changes via email.
Q:Can I delete my account?
A: Yes, but please note this is permanent and cannot be undone. Go to Account Settings → Security → Delete Account. All your trips and data will be permanently deleted.
4Privacy & Security
Q:Is my data safe?
A: Absolutely! We use industry-standard encryption (SSL/TLS) to protect your data in transit. All data is stored securely on encrypted servers with daily backups.
Q:Do you sell my data?
A: Never! Your privacy is our priority. We don't sell, rent, or share your personal information with third parties for marketing purposes. Read our Privacy Policy for details.
Q:Who can see my trips?
A: Only you can see your trips by default. You control all sharing - invite specific people, share via link, or make trips public. You can change privacy settings anytime.
Q:What data do you collect?
A: We collect only what's necessary to provide our service: email, trip information, and basic usage data to improve the app. We use Google Analytics to understand how users interact with TripMate.
5Technical Support
Q:Which browsers are supported?
A: TripMate works best on modern browsers: Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.
Q:I found a bug. How do I report it?
A: We appreciate bug reports! Click the 'Feedback' button (bottom right of any page) or email us at support@tripmate.es. Include details about what happened and steps to reproduce the issue.
Q:My trip isn't syncing. What should I do?
A: First, check your internet connection and refresh the page. If the issue persists, try logging out and back in. Still having trouble? Contact support with details about the issue.
Q:How do I contact support?
A: Email us at support@tripmate.es or use the contact form at /contact. Free users get email support within 48 hours. Pro users receive priority support within 24 hours.